it doesn't let me write correctly

Please explain your problem in detail, unfortunately we cannot help you with "it doesn't work".

All the best from Berlin,
Your Tipp10 Team

Ist der RSS feed deaktiviert? Habe keine Möglichkeit gefunden feeds zu adden. Auch englische feeds wie zum bsp. theguardian wären toll.

LG

Danke für Ihren Eintrag. Das Hinzufügen eigener RSS-Feeds ist derzeit noch nicht möglich. Aber wir werden diese Funktion demnächst anbieten.

Herzliche Grüße aus Berlin
Ihr Tipp10-Team

I have been typing the correct letters but the error count keeps on increasing even if i type correct letters.

You had pressed the Caps-Lock key (above the left shift key), so it had changed to upper case.

All the best from Berlin,
Your Tipp10 Team

Was working fine until about 7-8 lessons then it started counting correct keys as errors and couldnt continue unless i took off the block errors function then it will display all as errors but works

From your entry it is easy to see that you activated the "Caps-Lock" key on your keyboard (left above the Shift key) and only wrote in capital letters.

All the best from Berlin,
Your Tipp10 Team

In training lession capital letters exercise there is confusion between capital "I" and small "l"(L)
because in this test word are non meaning words so we are facing problems
for example: "AI" what would you type for this "AI" stands for artificial inteligence (capital I) but during exercise the actual word in A and small "l" (small L).
either remove those words or use this type words in meaning full words .
btw. you're doing Great work

Thank you very much for that note. You can change the font to "Courier New" under Settings - Training - Ticker. Then you can see the difference between capital "i" and small "l".
We will think about changing to that font for default.

All the best from Berlin,
Your Tipp10 Team

Hi,
Last month I made an account with you and ever since I have gotten several explicitly sexual spam emails a day. It was so bad that I had to switch to a new email account. I am certain that it was your server that leaked the address, as I used a fake name to register.
I am assuming that this was not intentional, but you should definitely check your system for any breaches.

Thank you for your message and the note! And of course we are very sorry that you are having problems with your email account.
We checked our system again and found no sign of a compromise. No suspicious root logins, no suspicious processes/traffic and no rootkits found either.
We have not received any similar reports from other users either. And of course we ourselves work with numerous test email addresses in our system and have no signs of increased spam.
Couldn't it be that your email address got into the wrong hands in another way?

All the best from Berlin,
Your Tipp10 Team

Liebes support team, ich habe viele eigene übungen erstellt, leider funktionieren diese aber nicht. Es erscheint der immer gleiche text von anderen, vorherigen einfacheren Übungen. Bitte um schnellstmögliche Lösung!

Das klingt sehr eigenartig. Zu Ihrer E-Mail-Adresse können wir keinen Account ausmachen, daher können wir es uns nicht ansehen.

Herzliche Grüße aus Berlin
Ihr Tipp10-Team

Currently, in the description of the typing game we have in step 5.
"5. After 5 minutes of successfully defense the level is over."
but it should be
"5. After 5 minutes of **successful** defense the level is over."

Thank you very much! We corrected the text.

All the best from Berlin,
Your Tipp10 Team

The ticket was marked as "resolved".

Hi

I would like an overview of how much my students trained _overall_, including training, open and own lessons. I noticed that my students have different numbers than I do - even if I add training and open lessons, I don't get the same number of minutes as it is shown to my students.
I didn't look in detail into it, but I think it might have to do something with canceled attempts. From my view (teacher perspective) canceled attempts do not count towards the total number of minutes, I think maybe in the students perspective they do.

Maybe it is just me, that I did not manage to select a way to see the overall number of minutes trained. For instance for the user: Raf.Wip. He showed me, that he had trained a bit over 300 minutes. In the assigned tasks I see 34:00 and in the private section 205:00 minutes. I don't get, where the missing minutes are.

Anyway, I just would like both view to be consistent.

Thanks in advance and kind regards.
M. Chau

Thank you very much for your question and sorry for the late reply.

When you look at the assigned tasks in the teacher administration, you see only the best result of one task. If you want to see the other results you have to click on the counter of the attempts.
In the total row only the values of the best results are summed.

In student view all results are listed (the best task result is in bold font, the other task results have a grey font) and all results are used for the total row.

That's the reason for the difference in training time.

We will think about if we can solve the problem. One way could be a filter in student view that only shows the best results of tasks. Another way could be a filter in teacher view to show all results.

We also think about a dashboard view - that could also be a solution to show the total training time and the time for the counting (best) task results.

If you have any questions do not hesitate to contact us.

All the best from Berlin,
Your Tipp10 Team

Thank you for your answer.

Just as background information on why I'd like to see the total number of minutes trained:

My students have to do the typing training as homework. To motivate them training regularly they can improve their marks in the typing-exam by showing me they trained. I give them 0.2 better marks for each 100 minutes of training up to 500 minutes.

The problem now is that I see a certain a number of minutes they have trained, but they actually had trained a lot more than what I saw.

In that sense, I'd prefer the "teacher filter to show all results" over the "the student filter to only show them their best results", but that's really just for my specific use case.

Kind regards,
M. Chau

Thanks for the background information.

We implemented a solution that is not finished yet. But we already activated it for your school platform. You can select now "Inklusive Aufgaben anzeigen" in the "Private Lernstatistiken" to see all results and all attempts of the tasks.

The sum of this report should be the same than the sum of the results of the student view.

The filter is not full ready yet because we for example do not show the grades in the list or reports. But the values itself should be all correct.

All the best,
Your Tipp10 Team

The ticket was marked as "resolved".

Hi, great program! Unfortunately, the key ' is not recognized. I use a US layout, and it doesn't work neither with a US Keyboard nor with a US International Keyboard Layout. Other keys work fine. Any idea why? Thanks for helping out!

Guten Morgen,
ich habe gestern einen Bug eingesendet. Das hat sich erledigt.
Das Problem war, dass ich bei der " und ' Taste immer noch Enter hinterher eingeben muss, damit das Zeichen korrekt eingegeben wird.
Sorry für etwaige Umstände.
Herzliche Grüße!

Seit Neuestem, also weit Anfang der Woche vermutlich bekomme ich plötzlich die Oberfläche auf Englisch angezeigt. Die Texte der Übungen usw. sind nach wie vor deutsch

Tausend Dank für den Hinweis! Tatsächlich haben wir im letzen Update einen Fehler eingebaut, wodurch die Oberfläche des Schreibtrainers auf Englisch gezeigt wurde. Diesen Fehler haben wir jetzt bereinigt.

Herzliche Grüße aus Berlin
Ihr Tipp10-Team

The ticket was marked as "resolved".

Previously, after I finish a lesson and press "Back to Training" button on the "Results" page, the "Training" page was focused on the lesson I just took. Now, it always jumps to "Lesson 1". This is really inconvenient when I'm exercising the same lesson several times in a row.

Thank you for your message. You are completely right. This is only a workaround, because we have some issues with our server and we changed this in order to relive the server until we implement a different way to select the last lesson.

So soon this function will come back.

All the best from Berlin,
Your Tipp10 Team

It would be nice to have the spanish keyboard version for MAc, I would pay for that

Thanks for your message. You can help us integrating the Spanish Mac keyboard to Tipp10. For that reason we enabled the Developer area for you. It's very simple. In the top navigation you can click "Developer" and then "Keyboards". After selecting the Spanish keyboard layout for Mac you can enter all characters without and with modifiers.
To test the layout, simply enable the Spanish keyboard layout in your Settings.

Thank you for your help!

If you have questions, don't hesitate to ask us.

All the best from Berlin,
Your Tipp10 Team

The ticket was marked as "resolved".

Each time I click on start training a white window opens with a little arrow turning. Has been going on for days.

Thank you for your message. Please try to change the zoom of your browser to 100%. We solve the problem soon, till then it should work with zoom of 100%.

Please let us know if the solution work on your side. Thank you.

All the best from Berlin,
Your Tipp10 Team

This is a great online program and I first want to thank you for making it available for free!

There is an issue that "bugs" me however, so I bring it to your attention:
when training "Capitalization" there are two different words: Al (the name), and AI (abbreviation for something). When I see them I never know which one it is and I have to guess.

Maybe the issue is in my own selection of browser font, that I don't know, but if there could be more of a distinction between the two that would be awesome.

Thank you again,

Paul Lipsett

Thank you for your message and your nice words. You can change the font of the ticker under "Settings" - "Training" - "Ticker". Choose "Courier New" to have a better font for the distinction between the I and l.

All the best from Berlin,
Your Tipp10 Team

The ticket was marked as "resolved".

Every time I load an exercise where an apostrophe is involved a database error 309 about permissions not being granted. I have a snapshot of the error in case you needed. I've already granted read and write permissions to all the other groups and still not working.
Is this a known issue?

We are sorry about that. The software version is not up to date, there are unfortunately a lot of known issues. We spent a lot of time in the online version and didn't had/have enough time to publish a new software version yet.

To solve your problem, there are two ways:
1. Switch to the online version, which is much better, up to date and has more features.
2. Replace all single apostrophes with two apostrophes before creating an own lesson. That should work.

All the best from Berlin,
Your Tipp10 Team

Lesson won't start up, only a little arrow turning and turning but lesson doesn't open.

Thank you for your message. Can you please try to restart your browser?

All the best from Berlin,
Your Tipp10 Team

If I enter some text with brackets ex: [1,2,3,4] in a personal lesson, the brackets are removed during training so the resulting text is 1,2,3,4

We miss some characters on our definition of the Belgique keyboard layout for Apple. It's hard to find out with Google where some special characters are.
Can you please help us and tell us how you type the following characters on your Belgique keyboard layout for Apple:
|
@
#
^
{
}
[
]
€

We are confused because it seems that on Apple there is the € on the same key, where the ] is on Windows.

Thank you for your help. We will fix the keyboard layout as soon as we receive an answer of you.

All the best from Berlin,
Your Tipp10 Team

Sure,

| = shift+alt+l (lowercase L)

@ = @ (the key under esc)

# = shift+@

^ = ^ (the key on the left of $, it's an accent key so it expects another character to be pressed after)

{ = alt+(

} = alt + )

[ = alt + shift + (

] = alt + shift + )

€ = alt + $

Thanks and keep up the good work.

ps: I tried to donate but setting up paypal is a bit complicated and doing a transfer requires to send a written authorization to my bank due to the new regulations. You might consider adding a standard credit card payment option if it's not too much work. A lot of people don't have a paypal account.

We updated the Belgique keyboard layout, please check if it is working now. Thank you.

We will consider offering different ways to donate, thank you for your comment.

All the best from Berlin,
Your Tipp10 Team

The ticket was marked as "resolved".

I classes of 20 students that successfully created and used accounts that worked up until last week. On October 12, we would try to log on and we would get a server error. Can you please let me know if this will be fixed?

Thank you for your message. We don't know of any downtimes of our server on October 12. Are you sure it wasn't on your side? Does it work again?

All the best from Berlin,
Your Tipp10 Team

If I try to start an exercise, it brings up the rectangular box just like it will get ready to start if you push the spacebar. However, it had a spinning icon in the middle of the box and it just spins. I closed down the browser and restarted the computer but this does not help.

Thank you for your message. We can not see any problem. On our side it works well with Chrome on Windows 7. Do you have problems with your internet connection? Can you provide us your Chrome version? Did it ever worked?

All the best from Berlin,
Your Tipp10 Team

When I create my own lesson using an apostrophe character, and then launch it, the apostrophe is not recognized. The character works perfectly during the configuration of the lesson, there are no errors, but as soon as the lesson is triggered that key will not work and only the mistake highlight pops up, and will not let me continue. This is happening on both versions, online and the downloadable app. If you want I can share some snapshots or video capture for further details.
Thanks.

Thank you for your message. We tested your "I'm" lesson with exactly the same configuration like yours: OS X, Chrome and an US Qwerty keyboard. It works.
Also when we choose the screen keyboard under OS X it also works.

It seems like your keyboard is writing a different character than "'", for example "`" or "´"?

It would be nice if you could help us solving the problem. Can you please try as a first step a different browser?

All the best from Berlin,
Your Tipp10 Team

every time I try to continue my training, since two weeks
Effect: I am unable to continue my training

Thank you for your message. We never heard of your problem before. Can you please restart Chrome and try the training again? If it doesn't work, can you please try a different browser? We hope we find a solution for your problem. Here on a Mac and Chrome it's working fine.

All the best from Berlin,
Your Tipp10 Team

The ticket was marked as "resolved".

In class all my students can login but now they are at home and the cannot login.
I first thougt it was the browser but i tried the different browsers and that seems not the problem. Then i thought maybe i have to many users (55) so i deleted the ones that didn't come to the first lesson. But know i see i have 47/100 users.
Can you suggest what can be the problem?
Thanks

Thank you for your message. What exactly happens when your students sign in at home? What does the website say? I think the number of users can not be the problem.
Around 300 schools are using our school version at the moment, but no one of them have problems like yours. Is the problem still there on your side?
When exactly happens the problem and where is your school? Perhaps it was a general connection problem to German servers at one single day?

Hope we can solve the problem.

All the best from Berlin,
Your Tipp10 Team

Thank you for your message. What exactly happens when your students sign in at home? What does the website say? I think the number of users can not be the problem.
Around 300 schools are using our school version at the moment, but no one of them have problems like yours. Is the problem still there on your side?
When exactly happens the problem and where is your school? Perhaps it was a general connection problem to German servers at one single day?

Hope we can solve the problem.

All the best from Berlin,
Your Tipp10 Team

The ticket was marked as "resolved".

Unable to find the Colemak layout in the Portable version, and neither in the Manual. However, some bug resolutions seem to address the Colemak layout, so it was definitely part of your options earlier.

Thank you for your request.
The Colemak layout will be available in the next software relase again.
All the best from Berlin,
Your Tipp10 Team

[I use Software Version 2.1.0 Database Version 33]

When I put a valid HTML text into my own lesson such as



and then later try to edit this text the editing window renders html as any browser would do

Cannot provide an example because when I embed HTML text I get "invalid characters" message when I try to submit this bug report.

Thank you very much for this problem report. Indeed there is a bug and HTML tags are not interpreted a plain text. We will fix this bug in the next software release. Until then you can use the online version - there you can use HTML tags.

All the best from Berlin,
Your Tipp10 Team